Policies

All cruises require a minimum number of passengers. If we do not reach the minimum, the cruise may be canceled up to the cruise departure time. We will try to provide notice as early as possible if a cruise is canceled.

Cruises tend to fill up throughout the day and at the last minute. So, advanced notice may not be possible. If we do not reach the minimum and cancel a cruise, customers will be rescheduled or issued a refund.

Due to limited seating, cancellations and modifications must be made at least 24 hours prior to cruise time. Within 24 hours of your scheduled trip, tickets are already non-refundable.

Should you need to change or cancel your reservation, please call 727-423-7824. Reservations are based on a specific number of passengers. If this number changes, please call immediately.

If our staff is informed just upon arrival that a party has decreased in size, the group will still be charged for the extra ticket as they will be considered no-shows and non-refundable.

Activities may be canceled due to severe weather: They usually run in light rain and other moderate weather conditions, but we may cancel the activities in the event of severe or unsafe weather conditions.

If we cancel the event, ticket holders will be allowed to reschedule tickets (subject to availability) or receive credit for a future event. If we are unable to reschedule, refunds will be given minus a 5% processing fee.

Ticket holders will be given a 50% refund or a voucher for 50% off a future cruise if their scheduled tour is interrupted within the first 45 minutes due to sudden changes in weather.

For private parties, cancellations must be made at least 10 days prior to the scheduled date. If you fail to cancel on time, a 50% cancellation fee will be charged to your credit card. Cancellations within 24 hours of departure will be charged 100% of the fee.

Please Note: Your belongings may get wet during your tour. So, we strongly recommend placing all electronic equipment in a dry area before departure. Sunshine Scenic Tours will not be held liable for any damage to personal property caused by water or any other circumstances related to the operation of the tour.

We employ a zero-tolerance policy toward drug use and/or possession. Excessive consumption of alcohol and/or intoxication will also not be tolerated. The captain, at his sole discretion, reserves the right to immediately remove from the tour all passengers appearing to be intoxicated or under the influence of any drug.

The captain may also dispatch police or U.S. Coast Guard Officials to assist in having the passenger/s removed from the vessel without a refund. Sunshine Scenic Tours may also pursue financial damages for any loss of revenue or otherwise resulting from such activities.

This notice describes how personal information about you may be used and disclosed and how you can “opt out” of some uses. Please review this privacy policy carefully. It applies to “Personal Information” (as defined below) collected by Sunshine Scenic Tours.

“Personal Information” is information through which you can be identified. The information that Sunshine Scenic Tours may collect from you directly includes, but is not limited to, your name, date of birth, postal address(es), email address(es), telephone number(s), fax number, credit card information, purchase and reservation information, and other information that you voluntarily provide.

These above-mentioned pieces of information are collected from emails, mail-in forms, online and on-board applications you complete, and other activities with Sunshine Scenic Tours. We only collect personal information that you voluntarily provide to us or voluntarily provide to strategic partners who share such pieces of information with our company.

The information that Sunshine Scenic Tours collects through the Royal Conquest or Dolphin Quest activities and our website or obtains from our strategic partners depends on the nature of your activities, including, but not limited to, whether you make reservations, sign up for our email newsletter, purchase merchandise, register to receive promotional information, etc.

“General Information” is information about you or your activities through which you cannot be identified. When you use the Internet, your web browser or client software may transmit certain information to the servers that host the websites you visit. These pieces of information may include the unique number assigned to your server or Internet connection, the capabilities and features of your computer, your geographic location, and your movement within and interaction with the website, including what pages you look at and what information you download.

Sunshine Scenic Tours will not use your information for uses prohibited by the provisions of the Telemarketing and Consumer Fraud and Abuse Prevention Act or the CAN-SPAM Act of 2003.

Sunshine Scenic Tours will not sell, trade, or disclose to third parties any personal information obtained from our website, online forms, or strategic partners without your consent. We may disclose personal information: (1) to comply with a court order, subpoena, search warrant, or other legal processes; (2) to comply with legal, regulatory or administrative requirements of any governmental authorities; (3) to protect and defend Sunshine Scenic Tours, its subsidiaries and affiliates, and all of its officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim or dispute; (4) to enforce the terms of use of Sunshine Scenic Tours’ website; (5) to prevent imminent physical harm; (6) to businesses that we may use for purposes of performing functions on behalf of Sunshine Scenic Tours, such as companies that process credit card transactions; (7) in connection with the sale, assignment, or transfer of any Sunshine Scenic Tours property or website.

Personal information collected through Sunshine Scenic Tours, or provided by strategic partners, is not currently accessible to you, except that confirmation is provided for some transactions and services, such as reservations and purchases.

General and personal information collected by Sunshine Scenic Tours is stored on secure servers. Firewalls and other standard security procedures protect the secure servers. The secure servers are not generally accessible by unauthorized third parties but could become accessible in the event of a security breach. No security system is impenetrable. In the event of a breach of the security of our system that involves a breach in the security of personal information, wherein unencrypted personal information was or is reasonably believed to have been acquired by an unauthorized person, Sunshine Scenic Tours will notify all parties whose information was breached as expediently as possible and without unreasonable delay, under the notification procedures of our information security policy. At Sunshine Scenic Tours, our staff is required to take reasonable measures to ensure that unauthorized third parties do not view your personal information.

We have no control over the security of the computers or other electronic devices and means you use to send emails and submit information to us over the Internet. Therefore, Sunshine Scenic Tours is not responsible for the disclosure or interception of your information before we receive it.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is a property of Sunshine Scenic Tours or its content suppliers and protected by international copyright laws. The compilation of all content on this site is an exclusive property of Sunshine Scenic Tours, with copyright authorship for this collection by Sunshine Scenic Tours, and protected by international copyright laws.

Sunshine Scenic Tours grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it or any portion of it, except with express written consent of the Pirate Ship at Johns Pass or the Dolphin Quest. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Sunshine Scenic Tours. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Sunshine Scenic Tours and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without the express written consent of Sunshine Scenic Tours.

Any unauthorized use terminates the permission or license granted by Sunshine Scenic Tours. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Sunshine Scenic Tours so long as the link does not portray Sunshine Scenic Tours, its associates, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Sunshine Scenic Tours logo, proprietary graphic, or trademark as part of the link without written permission.

Please review our other policies posted on our website. These policies also govern your visit to Sunshine Scenic Tours. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.